Sunday, August 12, 2012

Return Man

Sometimes customers bug me for no other reason than they're just being their same old selves, but on a hot day.  I try not to let it get to me.  I hope it doesn't show.  Everyone should get the same excellent customer service they always do, regardless of my mood.  But the world isn't an ideal place, y'know?  Still, I do my best.

Ordinary stuff that happens all the time that bugs me number 309:  The customer that returns everything.

I mean, what's the point?

There are people who frequently return things, and people who never return anything including things that they should return.  Most people fall somewhere in between.  But it's a rare duck that returns everything.  I should say, everything possible.  They can't return firearms or ammunition, though some try.

I had one today.  He had four items on his return slip this time.  One item had already been returned--crossed off, signed, dated, and initialed by a coworker.  He came in today (why not do it all at once for crying out loud!) to return the rest.  By the time I was done, he had one item left on his receipt.  It was for a candy bar.

Why buy that stuff in the first place?  Why does he do this to me?  Why tease us with a purchase of a whole bunch of camping gear, only to bring it back?

Sometimes it's a scam, or a theft operation, or what we call free rental.  The stuff he brings back isn't.  It's too big, it's usually unopened and always unused, and it's on a credit card (which we return back on the card ... he doesn't get cash back) so it's not like he gains anything.  If anything, he loses because he may have to pay interest on his credit card purchase.  He wouldn't have to ordinarily, but sometimes he waits over a month to bring stuff back.  

It's crazy, and it's crazy-making.  Most of the time I can shrug it off.  It's just his thing.  But on a hot day after four hours of sleep, I wanted to strangle him.  I don't always have a ton to do, but I always have something far, far more useful to do than process a return onto a credit card for stuff someone buys who has no intention of keeping said stuff.

I suppose he could be doing it for points.  But do they still give you the points if you return everything?

Anyway.  If you're going to be weird and return everything you buy, do it in the middle of the week, first thing in the morning, on a nice, cool day.  Otherwise, it's possible you'll get the hairy eyeball.

1 comment:

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